ENGAGEMENT LETTER AND PRIVACY STATEMENT
Quick Response Mortgage Services Ltd. (hereinafter referred to as ‘QRM’) endeavours to conduct all activities with honesty, integrity and professionalism in accordance with the highest moral and ethical standards. Below are our general terms relating to the conduct of any director, officer, employee or representative of QRM followed by client Acceptance of these terms and client acknowledgement of our policy in regard to the handling of personal information, our response times and the conduct required by any director, officer, employee or representative of QRM. Together with this statement you will also receive a copy of QRM’s Questions, Concerns and Complaints Policy outlining the process by which you may engage discussion regarding any aspect of dealing with QRM. Any director, officer, employee or representative of QRM is not responsible for any issues arising due to a lack of accurate and true information provided by the client.
General Principles:
- QRM is responsible for the protection of personal information and the fair handling of it at all times, throughout the organization and in dealings with third parties.
- Care in collecting, using and disclosing personal information is essential to continued consumer confidence and good will.
- All members of QRM must obtain an individual's consent when they collect, use or disclose the individual's personal information.
- The individual has a right to access personal information held by QRM and to challenge its accuracy, if need be.
- Personal information can only be used for the purposes for which it was collected. If there is a desire to use it for another purpose (eg. future marketing, etc.), consent must be obtained again.
- Individuals are assured that their information will be protected by specific safeguards, including measures such as locked cabinets, computer passwords or encryption.
- QRM and its directors, officers, employees and representatives to the best of their abilities are committed to responding in a timely fashion throughout the application process. The process for handling any questions or concerns related to the response times or conduct of any QRM director, officer, employee or representative is outlined in the QRM Questions, Concerns and Complaints Policy provided to you together with this Engagement Letter and Privacy Statement.
Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as: age, name, ID numbers, income, debts, credit status, opinions, evaluations, comments, social status, or disciplinary actions, employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs). Personal information does not include the name, title, business address or telephone number of an employee of an organization.
Client Consent
I/We, the client(s), understand that all written and electronic information obtained in relation to these purposes is carefully safeguarded and no information is shared with any party not involved with the transaction. I/We can, at any time, request verification of the accuracy of this information. QRM complies with the Personal Information and Electronic Documents Act and protects and safeguards all personal information from unauthorized use and access.
Consent
Consent is voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing. Express consent is unequivocal and does not require any inference on the part of the organization seeking consent. Implied consent arises where consent may reasonably be inferred from the action or inaction of the individual. We endeavour with each of our clients to gain written consent and their acknowledgement of QRM’s Engagement Letter and Privacy Statement.
Use and Disclosure of Personal Information
Use refers to the handling of personal information within an organization and disclosure is making personal information available to others outside the organization.
All information provided to QRM, either on this website or through any other means of communication, is held to be confidential and may be released to other credit grantors as deemed necessary for the purpose of securing mortgage financing.
Quick Response Mortgage Services Ltd. has taken extensive measures to ensure the confidentiality of your information I/We, the client(s), authorize and direct our mortgage agent and QRM to collect and verify various personal, financial, property, employment and credit information with specific outside sources and/or third parties, including but not limited to, financial institutions, mortgage companies, CMHC/Genworth, credit grantors, credit bureaus and credit rating agencies and authorized parties such as law firms and legal counsel. I/We hereby authorize and consent to such information being shared and exchanged with mortgage lenders and insurers, financial institutions, Canada Customs and Revenue Agency, and credit bureaus and agencies in the process of securing mortgage processing on my/our behalf.
Consumer Disclosure
We strongly support the concept of an informed consumer. It is our goal and duty to completely disclose all facets of a proposed transaction to consumers while providing them an opportunity to make an educated, informed and unhurried decision. Therefore we shall provide written disclosure to the consumer of all fees payable by the consumer to the mortgage broker and/or lender.
Conflict of Interest
All direct or indirect interests in a mortgage transaction shall be disclosed to the borrower. QRM and its directors, officers, employees and representatives are required to disclose any interest that may be arrived or achieved as a result of your completed application. QRM will not tolerate the receipt of unearned third party funds by any of its directors, officers, employees and representatives. QRM will not tolerate the use of confidential information about any client for the purposes of entering into a personal transaction without complete and full disclosure through the express written consent of the client. Failure of a director, officer, employee or representative of QRM to do so may result in disciplinary action or immediate dismissal from the employ of QRM.
Acceptance of These Terms
By submitting personal information to us, you signify your agreement to QRM's Privacy Policy. These revised and updated policies are in effect as of July 29, 2010. QRM reserves the right to change this policy statement at any time by posting its revised policy on the QRM website (www.qrmortgages.com).
This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
This letter confirms the acceptance of the above terms and agreement between the client(s):
AND Quick Response Mortgages (QRM), that QRM and any of its directors, officers, employees or representatives will act on behalf of the above-named client(s) to secure mortgage financing on their behalf. QRM is hereby authorized to obtain credit bureau reports, and any necessary financial information including, but not limited to, personal banking and tax information for the named client(s).
I/We, the client(s) acknowledge that I/We will be responsible for all usual costs incurred in obtaining this mortgage including, but not limited to: brokerage fees, if and only if, they are documented in a separate agreement; and, legal fees, disbursements, title insurance and appraisal costs. Appraisal costs, where applicable, are to be paid in full to the appraiser at the time of inspection or to mortgage agent prior to the request of the appraisal.
I/We, the client(s), confirm that all information provided is accurate and true and that QRM and any directors, officers, employees or representatives are not responsible for any issues arising out of the lack of accurate and true information being provided as we acknowledge that any advice received is only based on the information received.
I/We, the client(s) acknowledge our review and understanding of above terms related to this Engagement Letter and Privacy Statement and QRM’s endeavours to conduct all activities with honesty, integrity and professionalism in accordance with the highest moral and ethical standards. Further, we have been provided a copy of the QRM Questions, Concerns and Complaints Policy outlining the process by which we may engage discussion regarding any aspect of dealing with QRM.
Any questions or concerns regarding any of the above can be directed to Sergio Coppola at QRM by calling 306-585-2150 (Regina) or 1-877-784-2511 (toll free).
QUESTIONS, CONCERNS OR COMPLAINTS POLICY
Quick Response Mortgage Services Ltd. is committed to providing exceptional customer service to its clients. We and those associated with our company strive to and take pride in finding the best overall solutions for our clients. Our senior mortgage specialists are all Accredited Mortgage Professionals through the Canadian Association of Accredited Mortgage Professionals and as such each has received a Certificate of Completion of the required Ethics and Responsibilities for Mortgage Professionals course. Our junior employees are required to complete the Ethics course as part of their training. To further support of our commitment to conducting ourselves professionally and ethically in the industry, our company also has its own Corporate Governance and Ethical Standards Guideline under which our specialists and employees are required to conduct themselves.
Below are the steps to follow should you have any questions, concerns or complaints regarding our mortgage specialists, mortgage brokers or any employee associate regarding the services provided by them on behalf and/or through Quick Response Mortgage Services Ltd.:
- Contact the specific individual with Quick Response Mortgage Services with whom you were dealing regarding your concerns, questions or complaints. Our company strives to provide excellent customer service. This is often the easiest and quickest way to resolve any concerns or issues that may have arisen.
- Contact Linda Plese, Business Manager, Quick Response Mortgage Services Ltd. at 306-585-2150 or 306-541-7877 or via email to linda@qrmortgages.com. Should it appear that a resolve is not going to be met, your concern will automatically be identified to the brokerage owner, Sergio Coppola.
- Contact Sergio Coppola, Owner, Quick Response Mortgage Services Ltd. at 306-585-2150 or 306-596-1210 to discuss your concerns.
- If you feel your concern has not been addressed, please provide us a written outline of your concerns with your expected outcome for resolution either by Canada Post mail or you may fax same to 306-584-5117. We will respond to you in writing within a reasonable amount of time (generally 10 business days). Your written correspondence should be directed to:
Mr. Sergio Coppola
Quick Response Mortgage Services Ltd.
4633 Rae Street
Regina, Saskatchewan
S4S 6K6
- Should you feel this requires further attention, you may contact the Saskatchewan Financial Services Commission located at:
601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2
Telephone: 306-787-6700 / Facsimile: 306-787-9006 / Email: fid@gov.sk.ca
